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Survey Results: How Contact Center Outsourcers Compete, Manage Staff and Work...
Five9 recently surveyed leading, US-based contact center outsourcers, revealing interesting insight into how outsourcers compete, manage staff and work with clients. To review the survey data in more...
View Article5 Reasons Why Contact Center Outsourcers (BPOs) + Cloud Contact Center...
Businesses know that superior customer service translates into higher customer retention. Faced with the significant resources required to offer high quality customer service, businesses often turn to...
View ArticleThe Rise of Outcome-Based Pricing for Contact Center Outsourcers (BPOs)
Customers want answers, and, increasingly, they are asking more complicated questions using a variety of devices. Over the past 10 years, the demand for multichannel support (via email, chat, social,...
View ArticleMoving to the Cloud: How Contact Center Outsourcers Can Save Time and Money...
American Support, a US-based contact center outsourcer, initially employed an on-premise contact center system for outbound calls and a cloud solution for inbound calls. In this video, Matt Zemon,...
View ArticleHow Do You Know If a Channel Partner Program is Right For You?
By Wendell Black, VP of Channels I’m thrilled to announce that Five9 recently expanded the company’s channel partner program. In light of this, I thought it might be helpful to provide more detail on...
View ArticleStand Up To Cancer – How it All Works
By Mayur Anadkat, VP Product Marketing One in two men & one in three women in the U.S. will be diagnosed with cancer in their lifetime. That is a statistic that cannot be ignored. More often than...
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